ComplyMatrix

ComplyMatrix (“we”, “our”, or “us”) is committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use comply-matrix.com and our related services, including the customer portal, AI report generation, membership system, and automated notifications.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Account Information

• Name
• Email address
• Login credentials (stored securely in encrypted form)
• Company name (if applicable)

1.2 Product and Compliance Information

To generate compliance reports, we collect product-related information you submit, including but not limited to:

• Product name, model, SKU
• Technical specifications
• Product images, manuals, labels
• Test reports, certificates
• Other compliance-related documentation

1.3 Payment Information

Processed through third-party payment providers (e.g., PayPal, Stripe):

• Subscription details
• Payment status
• Invoice information

We do not store your full payment card details.

1.4 Usage Data

When you access our platform, we may automatically collect:

• IP address
• Browser type
• Access times
• Pages visited
• Device information

This data helps us improve security and optimize service performance.

1.5 AI Report Data

When you use our AI report feature, we process:

• Product information you provide
• AI-generated content
• Internal database matching results

This data is used solely for generating reports and is not used to train external AI models.

2. How We Use Your Information

2.1 Providing and Maintaining Services

• Creating and managing your account
• Generating compliance reports
• Providing technical file downloads
• Processing payments and subscriptions

2.2 AI and Automation

• Generating AI-based compliance reports
• Automating tasks such as notifications and progress updates

2.3 Customer Support

• Responding to inquiries
• Providing technical assistance

2.4 Security and Legal Compliance

• Preventing fraud
• Monitoring system security
• Complying with legal obligations

2.5 Service Improvement

• Analyzing usage data
• Enhancing platform performance
• Improving AI prompt logic (without using your raw data)

3. How We Share Your Information

3.1 Third-Party Service Providers

Including but not limited to:

• Payment processors (PayPal, Stripe)
• Automation tools (Make)
• Data storage (Notion, cloud services)
• Email services (SendGrid, Mailgun)

These providers may only use your data as required to deliver their services.

3.2 Legal Requirements

We may disclose information if required by law or government authorities.

3.3 No Sale of Personal Data

We do not sell, rent, or trade your personal information.

4. Data Storage and Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encrypted HTTPS transmission
• Access control and authentication
• Encrypted storage of sensitive data
• Regular security audits

However, no method of internet transmission is completely secure.

5. Data Retention

We retain your data for:

• As long as your account remains active
• Periods required by law
• A reasonable time after project completion for audit and support purposes

You may request deletion of your data at any time (see Section 7).

6. Cookies and Tracking Technologies

We use cookies to:

• Maintain login sessions
• Analyze website usage
• Improve user experience

You may disable cookies in your browser, but some features may not function properly.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent (without affecting prior processing)
• Request data export (where applicable)

To exercise these rights, contact us at: support@comply-matrix.com

8. International Data Transfers

Because we use global service providers, your data may be transferred outside your country. We ensure appropriate safeguards are in place.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

ComplyMatrix
Email: info@comply-matrix.com
Website: https://comply-matrix.com