Last Updated: January 2026
These Terms of Service (“Terms”) govern your access to and use of ComplyMatrix (“we”, “our”, or “us”) and all related services, including the customer portal, AI report generation, membership system, and automated notifications. By accessing or using our services, you agree to be bound by these Terms.
If you do not agree, you must stop using our services.
1. Eligibility
You may use ComplyMatrix only if you:
- Are at least 16 years old
- Have the legal capacity to enter into a binding agreement
- Use the service in compliance with all applicable laws and regulations
2. Account Registration
To access certain features, you must create an account. You agree to:
- Provide accurate and complete information
- Keep your login credentials secure
- Be responsible for all activities under your account
We may suspend or terminate accounts that violate these Terms.
3. Use of Services
You may use our services only for lawful purposes and in accordance with these Terms. You agree not to:
- Misuse or attempt to disrupt the platform
- Upload harmful, illegal, or infringing content
- Reverse-engineer, copy, or resell our services
- Use automated tools to extract data without permission
We reserve the right to monitor usage for security and compliance.
4. AI-Generated Content
ComplyMatrix provides AI-generated compliance reports and related outputs. You acknowledge that:
- AI-generated content may contain inaccuracies
- You are responsible for reviewing and validating all outputs
- AI content is provided “as is” without warranties
We do not guarantee regulatory approval or legal compliance based solely on AI-generated results.
5. Subscriptions and Payments
Some features require a paid subscription. By subscribing, you agree to:
- Pay all applicable fees
- Allow recurring billing (if applicable)
- Provide accurate payment information
Payments are processed through third-party providers (e.g., PayPal, Stripe). We do not store full payment card details.
Refunds, if offered, follow our refund policy.
6. Intellectual Property
All content, software, branding, and materials provided by ComplyMatrix are our exclusive property. You may not:
- Copy, modify, or distribute our materials
- Use our trademarks without permission
- Claim ownership of AI-generated system logic or platform features
You retain ownership of the data you upload.
7. User Content
By submitting content (product data, documents, images, etc.), you grant us a limited license to:
- Process the data
- Generate compliance reports
- Provide platform features
We do not use your data to train external AI models.
You are responsible for ensuring your content does not violate third‑party rights.
8. Data Privacy
Your use of the service is also governed by our Privacy Policy, which explains what data we collect, how we use it, and how we store and protect it. By using ComplyMatrix, you consent to the practices described in the Privacy Policy.
9. Service Availability
We strive to maintain reliable service but do not guarantee:
- Uninterrupted access
- Error-free operation
- Complete accuracy of data or reports
We may modify, suspend, or discontinue features at any time.
10. Termination
We may suspend or terminate your account if you:
- Violate these Terms
- Misuse the platform
- Engage in fraudulent or harmful activities
You may stop using the service at any time.
Upon termination, your access to the platform ends, and we may retain data as required by law or for legitimate business purposes.
11. Limitation of Liability
To the fullest extent permitted by law, ComplyMatrix is not liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or business
- Errors in AI-generated content
- Issues caused by third-party services
Your sole remedy for dissatisfaction is to stop using the service.
12. Indemnification
You agree to indemnify and hold ComplyMatrix harmless from any claims arising from:
- Your misuse of the service
- Your violation of these Terms
- Your infringement of third‑party rights
13. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the service constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws applicable in your jurisdiction, without regard to conflict-of-law principles.
15. Contact Us
If you have any questions about these Terms, please contact:
ComplyMatrix
Email: info@comply-matrix.com
Website: https://comply-matrix.com